If, on delivery, you find any Product comprised in your order to be incorrect, damaged, or otherwise defective, please contact us as soon as possible (and in any event within 30 days of delivery of the Product to you) via email: 

Once you have contacted us, please return the Product to us as soon as possible and, in any event, within 30 days of the date of notifying us. Please return the Products to us in the same condition in which you received them. Please also remember to include your receipt or other proof of purchase.

On receipt of the Product returned to us due to damage or defect, we will examine it to confirm that it is damaged or otherwise defective. If confirmed, we will refund any original delivery charges and any reasonable costs you incur in returning the item to us (please also ensure you provide details of these costs, and if requested evidence of such costs), in addition to the full price of the Product as soon as possible, but in any event within 30 days of receipt of the Product by us.

Where you are returning to us Products sent to you incorrectly, we will despatch the correct Product to you as soon as possible following receipt by us of the incorrect Product (but in any event within 7 days of receipt of the incorrect Product provided we have the correct item in stock). We will not charge you for delivery of the replacement. In the event that the correct Product is no longer in stock, we will instead provide you with a refund of the Product price, any original delivery charges for the Product, and any reasonable costs you incurred in returning the incorrect Product to us (please also ensure you provide details of these costs, and if requested evidence of such costs).

You may return for a refund Products purchased through our Website if you return them in their original packaging and condition within 14 days of the date of arrival of the Product to you. Please return the Products to us in the same condition in which you received them. Please also remember to include your receipt or other proof of purchase. We regret that we are unable to refund any Products that have been removed from their original packaging or suffered any damage or impairment attributable to your use of the Product. You will be responsible for the cost of returning the Product to us.

We will examine the Product returned to us to confirm that it is in its original packaging and condition. Provided that the Product is in its original packaging and condition, we will process the refund due to you as soon as possible and, in any event, within 30 days of receipt of the Product by us. In this case, we will refund the price of the Product but not the original delivery charges.